Frequently Asked Questions
Something not covered here? Contact us today.
What is an accredited landlord?
As Accredited Landlords we are all members of the University of Birmingham Lettings Management Scheme (LMS). We attend professional training sessions in order to qualify for registration and keep up to date with new and changing legislation affecting the private rental sector by continuing to attend professional seminars and training sessions.
Do you have houses for large groups?
We have houses suitable for groups ranging from 2 to 12, either single houses or, particularly for larger numbers, adjoining properties or houses situated very close by.
How can I contact my landlord?
You will have a direct number for your landlord. The landlords in our group will also give you contacts you can call if any problems occur and you cannot get in touch with your landlord.
Will I get my deposit back?
Normally your landlord will return your deposit less any agreed deductions once your tenancy comes to an end. In the event you do not agree, the deposit protection scheme allows for a third-party arbitrator to decide.
Deductions are only made for damage including breakages and items above and beyond “normal wear and tear”.
What is an HMO?
An HMO, or House in Multiple Occupation, is a house or flat rented by more than two unrelated tenants sharing kitchen, bathroom or toilet facilities. Larger HMOs with more than two storeys and/or five or more tenants require a mandatory licence, issued by the local authority and displayed in the property.
All student houses are subject to the same safety standards, regardless of the type of licence they require, whether mandatory, additional or selective. All our student properties are regularly inspected and certified as conforming to gas, electrical and fire safety standards.
Are the houses near the university?
Yes, all are within walking distance of the University of Birmingham main campus.
What happens if something goes wrong in the house?
As we are a local group maintenance teams are always on hand to fix any problems without undue delay.
Is my deposit safe?
Yes, your landlord must protect your deposit through one of the government approved tenancy deposit schemes.
How do I pay my rent?
Most landlords require that your rent is paid monthly in advance by standing order or bank transfer. Some landlords differ, so please confirm with the individuals.
Does my rent include water rates, gas and electricity costs?
Some landlords include all or some of the utilities and you should ask individual landlords specifically about this. It is usually cheaper to arrange utility suppliers and payments yourselves.
Do I have to pay council tax?
You must provide evidence to Birmingham City Council that you are a student in full time education, otherwise council tax becomes due. To apply for Student Exemption you will need to provide your Student ID reference number, your name, the address of the property and the number of people living there.
What about contents insurance?
It is your responsibility to insure your own possessions. This can sometimes be done by extending your household policy from your permanent residence, but you will need to take this up with an appropriately qualified insurance advisor.